Talk to customers when they are genuinely considering a purchase
Recognise visitor intent, start a conversation at the right moment and pass valuable contacts to sales with the full context of their visit
Potential customers are on your website. Most leave without a word
The chat waits for someone to write
One passive window for everyone does not respond to the page, traffic source or level of interest.
The bot collects data without a purpose
The conversation ends with a form, but sales still does not know what the customer wanted or what should happen next.
Every visitor looks the same
The team cannot see who returns to the site, visits service or pricing pages and shows stronger purchase intent.
Zoho SalesIQ changes the way you track visitors
Visitor monitoring
The team can see traffic sources, pages viewed, return visits and other information that helps explain the conversation's context.
Intent scoring
We establish visitor scoring rules based on fit and behaviour so agents can focus on valuable conversations.
Scoring and routing
Leads can be scored by fit and activity, then automatically assigned to the right person, team or queue.
Proactive messages
SalesIQ can initiate contact when a condition is met, such as a visit to a key page, a return visit or longer engagement.
Live chat and routing
Conversations reach the right department or person. Agents can see the visit context and transfer the conversation when needed.
Chatbots and Zobot
We design bots that answer common questions, qualify needs, book meetings or create tickets. More complex cases go to a person.
CRM integration
Contact details, conversation history and the identified need can go into Zoho CRM, creating a lead, task or next step.
How do we implement Zoho SalesIQ?
Intent mapping
We identify important pages, questions and signals of interest
Conversation design
We create chat, bot, qualification and human handover scenarios
Configuration
We configure the widget, scoring, routing, working hours and integrations
Testing
We test scenarios on desktop and mobile and verify how data is saved in CRM.
Optimisation
We analyse conversations started, drop-off points and the quality of leads passed on.
Frequently asked questions
Will a chatbot replace talking to a person?
That is not the aim. A bot should handle simple requests, gather context and know when to pass the conversation to the right person.
Can we show different messages on different pages?
Yes. Scenarios can depend on the page visited, user behaviour, traffic source or segment, among other factors.
Does SalesIQ only work on a website?
It can also support other communication channels. We choose the scope around the places where your customers actually contact you.
Can conversations be sent to Zoho CRM?
Yes. We design data capture and post-conversation actions so sales receives both the contact and its context.